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Trusted Dynamics 365 implementation company, specializing in Microsoft SaaS solutions and advanced digital services
# 19
Years on the market
# 80+
Professionals onboard
# 40+
Projects per year
# 115+
Features per month
Explore our services and products built on Microsoft Dynamics 365 CE/CRM, Power Platform and Azure Cloud
Microsoft offers opportunities – we bring them to life.
UDS Services
As a Dynamics 365 CE implementation company, we address complex customer issues by applying customized software, cloud, and AI solutions. We are a team of experienced Microsoft-certified consultants and developers, delivering CRM systems, portals, custom solutions and tools, and web and mobile apps – from any stage to launch and support.
Our expertise includes:
End-to-end rollout with post-support and update management
New projects and first-time D365 CRM implementation
Enhancement and further automation of existing projects
Project rescue after failing implementations, fixing difficult Dynamics deployments
Our range of services is designed to optimize every aspect of your business operations, from system audits and data migrations to advanced customizations and AI assistance:
Dynamics 365 Quick Starts
Perform a comprehensive external CRM system audit to uncover weaknesses in your business processes, apply the required enhancements, and optimize your workflows.
Dynamics 365 Sales
Streamline your sales operations by automating processes, enhancing lead generation and conversions, tracking the full pipeline, and accelerating deal closures with top-tier sales software.
Dynamics 365 Customer Service
Enhance and expand your customer service operations by streamlining processes and automating support, while using minimal resources.
Dynamics 365 Marketing
Elevate your marketing efforts, execute real-time campaigns, and boost sales with our Dynamics 365 Marketing service powered by Dynamics 365 Customer Insights.
Dynamics 365 Field Service
Refine your field service operations by providing fast and efficient on-site service while ensuring close collaboration with your technicians.
Cloud Migration
Transition to Dynamics 365 in the cloud to streamline your data management and drive meaningful transformation across your business processes.
App Development
Kick off new initiatives or tailor your Dynamics 365 CRM to your needs, and tackle web, mobile, custom application, or portal development with our Power Platform services.
Portal Development
Create tailored web portals to meet your requirements and seamlessly integrate them with your CRM, building a cohesive and interactive platform.
Microsoft Consulting
Improve your operations with our Microsoft Functional and Technical Consultants, unlocking maximum value from Dynamics 365, Power Platform, AI, and Azure.
Audit Service
Perform a comprehensive external CRM system audit to uncover weaknesses in your business processes, apply the required enhancements, and optimize your workflows.
Proof of Concept
Rapidly assess your Dynamics 365 project or develop a Power Platform proof of concept to minimize financial risk and accelerate time-to-market.
AI Assistance
Boost your productivity with Microsoft AI services, offering expert consulting, seamless implementation, and ongoing post-implementation support.
Support Services
Address every need, from end-user support and advisory to ongoing improvements, troubleshooting, and incident management, through our Microsoft D365 support services.
Licensing services
Optimize and purchase Microsoft licenses efficiently with expert audits and competitive pricing.
UDS Solutions
We offer innovative, scalable vertical and horizontal Microsoft solutions for companies across industries such as automotive, healthcare, finance and accounting, real estate, education, and others.
We also provide supply universal Dynamics 365 and Power Platform solutions, including multi-resource calendars, product management, document management solutions, and more.
Resource Scheduling Solution
Refine your field operations with a fully customized resource management solution, including a modified calendar for optimized resource planning and booking.
Product Information Management (PIM)
Unite centralization, monitoring, and management of product database in one system! Get a customizable solution for smooth and coordinated work with your products and product categories from Microsoft-certified specialists.
Inventory Management Tool
Organize your warehouse management, drive logistics, optimize inventory levels, streamline warehouse operations, and increase overall supply chain efficiency.
Solution for Wholesalers
Discover our Sales Solution for Wholesalers adapted to specific needs and wholesale processes. Extend your current CRM using extended Dynamics 365 Sales, Field Service and Customer Service capabilities with ERP integration.
Grant Management Solution for Dynamics 365
Explore how the Grant Management solution for Dynamics 365 from UDS Systems simplifies the operational processes with automation and customization features.
UDS Add-ons
We create smart, easy-to-use Microsoft-certified add-ons to improve the efficiency of your Dynamics 365 processes. All our add-ons are available on the AppSource (Microsoft Marketplace) for free testing, but you can always request a demo or customization. Besides, we have extensions you can try.
View all add-ons
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UDS Cases
Our team fulfills high-quality D365 projects for companies up to 200,000 employees in Europe, North America, Australia and New Zealand.
We cover such industries as automotive, healthcare, education and EdTech, finance and accounting, real estate, non-profit, and more.
ALL CASES
UDS Expert Content
As one of the top Dynamics 365 implementation companies, we deliver practical insights and hands-on knowledge through blog guides, YouTube videos, and webinars on the most in-demand IT topics.
We cover a wide range of topics, from best practices in using and customizing Dynamics 365 CRM to advanced Microsoft integration, custom Dynamics 365 portal development, and Microsoft licensing.
Partnership Opportunities
Being a Dynamics 365 CRM implementation partner, we are oriented to long-term collaboration with partners, providing expert services, including custom development, various integrations, and comprehensive support.
Our key areas of collaboration include resource acquisition for new projects, problem-solving in ongoing Dynamics 365 and Power Platform projects, continuous support, external audits, and expert pre-sales services.
Frequently Asked Questions
The implementation timeline for Microsoft Dynamics 365 CRM depends on the project scope, number of users, integrations, and level of customization required.
Typical timelines include the following:
- Small deployments (1-2 modules, limited customization): 4-8 weeks
- Mid-sized implementations (multiple modules, integrations): 2-4 months
- Enterprise implementations (complex processes, multiple systems): 4-9 months or more
A standard implementation usually includes the following phases:
- Discovery and requirements gathering to define business processes, goals, and CRM scope
- Solution design to plan data models, workflows, integrations, and security roles
- Configuration and customization to set up the system, automations, and user interfaces
- Data migration and integrations to import existing customer data, and connecting other systems
- Testing and user training to validate functionality and prepare teams for adoption
- Deployment and ongoing optimization
- Going-live and post-launch support
Working with UDS Systems, one of the top Dynamics 365 Implementation Partners, ensures the project stays on schedule, aligned with business needs, and ready for user adoption.
It depends on your business processes and goals. Microsoft Dynamics 365 offers strong out-of-the-box functionality that can cover many standard sales, service, and marketing needs.
However, most companies benefit from some level of customization to align the system with their workflows, reporting requirements, and integrations. This can include custom entities, automated processes, dashboards, or connections with other tools.
The best approach is to start with standard features and then apply targeted customizations where they bring clear value. This ensures faster implementation, lower costs, and easier future updates.
Yes, Dynamics 365 can be integrated with a wide range of systems, including ERP platforms, marketing tools, customer portals, and third-party applications.
Common integrations include Microsoft products like Power Platform and Microsoft 365, as well as external systems such as accounting software, e-commerce platforms, and data warehouses.
Integrations help create a unified data environment, reduce manual work, and improve data accuracy across your organization. The exact setup depends on your current IT landscape and business requirements, and can be achieved using APIs, connectors, or middleware solutions.
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