Enhance your marketing activities and increase sales by launching personalized marketing campaigns and using real-time features with our Dynamics 365 Marketing service, powered by the Dynamics 365 Customer Insights – Journeys module.
Dynamics 365 CRM AuditDynamics 365 CRM Audit
Take advantage of one of Microsoft services and conduct an external Dynamics 365 audit of your workflows to assure your CRM system is optimized, solid, and fully compliant with your business processes.
We can audit your system and make recommendations for improving it.
Take advantage of an external audit to assure your CRM system is fully compliant with your business processes.


External CRM System Audit Includes

Business Processes Audit
A business process audit is an in-depth analysis of the company’s key performance indicators to understand how the company’s CRM system supports the workflow with the daily operations and business needs.
Its main task is to identify existing gaps and omissions for their subsequent elimination.
Also, during the audit of business processes, the effectiveness of anti-crisis processes, operations most exposed to external risks, the least automated procedures are examined, and processes that work slower than others and are least effective are identified.
Information from varied sources can be used while conducting the audit, such as interviewing employees, studying documentation, monitoring work progress, and analyzing data.
Technical Audit
The purpose of a technical audit is to collect, systematize, and evaluate the system's technical characteristics according to certain criteria. This operation is necessary to improve the software and avoid unnecessary costs or modernize the existing CRM system and give a detailed review of your Dynamics 365 environment.
It includes the following aspects of verification:
- Dynamics 365 CRM's architecture
- Configuration settings
- Programming and all the customizations
- Plugins and third-party integrations
- Security
- Compliance
- Data management and system documentation
What You Will Get
- A comprehensive analysis of the key company indicators on which business efficiency depends
- Identifying the points of enterprise growth
- Eliminating the violations and optimizing the work processes
- A complete overlook and Dynamics 365 efficiency evaluation, including system configuration, customizations, data integrity, and security
- An itemized report with practical recommendations and a detailed plan for implementing improvements and optimizing the current workflows
Benefits
Interested?
Order a Dynamics 365 Consultation with a Microsoft Consultant
Service Roadmap


Our Principles in Audit
Independence and objectivity
Competence and professionalism
Confidentiality and security
What If…

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How to Order the Microsoft Audit Service
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