Microsoft Dynamics 365 Customer Service Quick StartMicrosoft Dynamics 365 Customer Service. Quick Start
Do you want to optimize and scale your customer service management with minimal resources? Microsoft Dynamics 365 Customer Service Quick Start includes everything you need to achieve your aim with minimal resources and more!
Do you want to optimize and scale your customer service management with minimal resources? Microsoft Dynamics 365 Customer Service Quick Start is a perfect match!
Get Turnkey Settings In 3-5 Weeks
Microsoft Dynamics 365 Customer Service has been designed to boost your sales and enlarge your customer loyalty by delivering the best customer service experience possible to your customers.
To your convenience, we offer a service package containing everything needed for a reasonable start.
Benefits
We will supply effective ways to organize flows and data by configuring the Customer Service Module so that you can devote all your attention to the advanced client's care.
We will carefully launch the updated system, considering all the aspects of customer management specific to your company.
With our extensive experience, we will adequately manage the project's stages and considerably lower our service costs efficiently.
We will keep you updated on the project's progress and readily provide clarifications and assistance whenever needed.
The Key Features
To quickly start developing customer service capabilities, we focus on implementing the following key features with a practical and modular approach:
Entitlement management
It ensures that customers receive assistance in defining entitlement templates, links entitlements to customer accounts, products, or SLAs, works with case creation, and alerts agents if entitlements are exceeded or missing.
Service Level Agreements (SLAs)
It defines how fast special support must be delivered to customers based on applied cases. This feature helps to define and track response and resolution times, create SLA policies by case priority, implement SLA timers, track performance, add SLA breach notifications for managers, and arrange dashboards and reporting for SLA compliance.
Routing
Dynamics 365 allows you to build automated workflows with comprehensive tracking. It automatically assigns cases to the right agent or team, defines basic routing rules, uses round-robin or load-balancing distribution, implements queue-based routing if volume is high, and escalates routing for overdue or high-priority cases.
Case management
This feature helps track and resolve customer issues efficiently by creating a case object or ticketing system. It simplifies the process by auto-routing based on agent skills, availability, or case priority. It also enables case history tracking and audit logs, allowing cases to be assigned manually or automatically based on predefined rules.
Knowledge management
The feature enables self-service and helps agents resolve issues more quickly. It selects and sends relevant articles from a comprehensive, centralized knowledge base for specific case resolution.
Customer Service Workspace
This functionality (formerly the Unified Service Desk or the Agent Desktop) includes a multisession capability (that allows agents to manage multiple customer interactions concurrently with a tabbed interface and quickly switch between sessions, improved work with cases, and advanced productivity tools.
What You Can Get
The Service Roadmap
Comprehensive Sales Case Study
Web Application for Car Rental Operations
Learn how the UDS team has assisted a German car service company in streamlining its processes and equipping its operators with the necessary tools to manage the fleet efficiently.
Within 3 months, the project was successfully completed, thanks in large part to the use of Agile and Scrum flexible work methods. As a result, the client received automated and optimized business workflows, including check-in, check-out, and vehicle damage monitoring, increased mobility, enabling operators to access and manage their car fleet from anywhere. This also reduced the time required for the rental car delivery and acceptance process, as well as the need for paper and manual labor.
University Student Recruitment Admission Portal and CRM System
Discover how we helped a university develop a comprehensive Student Recruitment Portal and CRM system to streamline the admission process and enhance candidate management.
Consequently, the UDS team developed a user-friendly admission portal that allows university candidates to authenticate via social media accounts, input their personal and academic information, upload supporting documents, and submit their applications. The process of managing candidates was streamlined by creating a tailored CRM system using Microsoft Dynamics 365 Sales and Dynamics 365 Customer Service modules, along with Power Apps for administrators, and integrating Power BI for data analysis and visualization.
Are You Interested?
Please fill out and submit the form for a free consultation. We will contact you as soon as possible.
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