Microsoft Dynamics 365 Marketing

Create personalized customer journeys, automate campaigns, nurture leads, and convert them into loyal customers.

Microsoft Dynamics 365 Marketing

What Dynamics 365 Customer Insights Includes

This Dynamics 365 Marketing Service is designed to optimize your marketing activities and enhance sales processes. It is a comprehensive solution that empowers businesses to efficiently manage leads, launch automated campaigns, elevate customer engagement, nurture leads intelligently, and expedite conversions through advanced automation.

The opportunities it gives are the following:

  • Using real-time marketing to trigger customer journeys
  • Creating dynamic segments
  • Launching email campaigns
  • Boosting lead generation and sales processes with lead scoring
  • Setting up and managing marketing forms and consent center
  • Adding dynamic content
  • Launching personalized and data-driven event campaigns
  • Applying AI for marketing automation and analytics
what Dynamics 365 Marketing service includes

The Key Marketing Features

1

Customer Segmentation

Effectively create and manage customer segments, both static and dynamic, utilizing demographics, behaviors, and various criteria through marketing and subscription lists.

Customer Segmentation in Dynamics 365 Customer Insights
2

Lead Management

Capture, track, and manage leads throughout the sales funnel. Implement lead scoring models, including predictive lead scoring, to prioritize prospects.

3

Social Media Integrations

Integrate with third-party social media management and content platforms to simplify content creation, scheduling, publishing, and distribution across multiple social channels.

4

Customer Insights

Understand customer behavior and preferences to improve personalization, engagement, and decision-making.

5

Email Marketing

Design, test and execute targeted email campaigns, personalizing content based on customer data and AI, incorporating interactive elements like attachments, links, QR codes and surveys. Create customizable email templates and block templates.

Email marketing in Dynamics 365 Customer Insights
6

Customer Journeys

Design and automate customer journeys and workflows. Coordinate multiple activities and touchpoints, triggering actions based on real-time customer interactions.

Customer Voice in Dynamics 365 Customer Insights
7

Event Management

Efficiently plan and manage marketing events and webinars from the initial concept to post-event evaluation.

8

Marketing Forms and Pages

Create and manage customer data forms, embedding them on external pages, capture real-time customer data to effectively attract potential customers, and nurture them through the sales funnel.

9

Customer Voice

Design surveys and questionnaires to collect valuable and regular feedback from customers. Supply your customers with more varied opportunities to express their opinions and wishes.

10

Subscription Center

Establish a Subscription Center with integrated subscription management forms and Consent Center.

Competitor List in Dynamics 365 Customer Insights
11

Analytics and Reporting

Access real-time analytics, integrate it with tools such as Clarity, Hotjar, and Google Analytics, and report on campaign performance using Power BI reports and dashboards.

 Marketing Forms and Pages in Dynamics 365 Customer Insights
12

Copilot and AI

Take advantage of reduced time spent on marketing tasks and higher-quality content. Increase customer engagement rates up to 25% due to the updated segmentation features. Analyze customer data more effectively, with a 30% improvement in the accuracy of customer journey predictions.

13

Integration with different platforms, services and tools

Integrate platforms, services, and tools, like Power Apps, LinkedIn Marketing Solutions, Microsoft Azure AI, and others, to improve and optimize your work processes.

Dynamic Content in Dynamics 365 Customer Insights

Are You Interested?

Find out what to prepare, where to start, and how much time and resources you'll need to succeed.

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Dynamics 365 Quick Start for Marketing

Launch your marketing automation faster with our Dynamics 365 Marketing Quick Start. Designed for companies that want to start engaging customers quickly, this service includes best-practice setup, pre-configured marketing capabilities, basic marketing flow, and expert guidance from Microsoft-certified specialists.

Create dynamics segments, customer journeys, automate email campaigns, and generate qualified leads just in 3-5 weeks!

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The Benefits

D365 Customer Insights - Facilitates seamless collaboration between departments
Comprehensive implementation, customization, and support
D365 Customer Insights - Provides Transparent Analytics For Informed Decision Making
Real-time customer journeys and triggered campaigns
D365 Customer Insights - Saves time through process optimization for marketing activities
Integration with Sales and Microsoft ecosystem
D365 Customer Insights - Enhances CRM by centralizing customer data and interactions
Time savings through process optimization

Our Cases

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