Document Management on Dynamics 365 Portal

Power Apps - Microsoft Power Platform ecosystemPower Apps Portals
Power Automate - Microsoft Power Platform ecosystemPower Automate
UDS Systems - Microsoft Azure ServicesAzure App Service
Document Management on Dynamics 365 Portal (Power Apps Portals, Power Automate, Azure App Service) - UDS Case Study

Geography

The USA

Industry

Finance

Size

100+ employees

Implementation

2019

Client’s Request

automation of documents management system - client request

The challenge faced by a globally renowned accounting and advisory services company was the need to automate their K-1 tax document management process for more than 5000 end-users. The primary objective was to reduce the time spent sorting and distributing tax forms to clients while enhancing communication between customers and the support team.

Preparation

Preparation stage - Document Management on Dynamics 365 Portal

The UDS Systems team identified the main tasks for implementing the project:

  • Display Dynamics 365 Forms and Grids on the Portal for viewing and changing CRM data.
  • Develop a Dynamics 365 Portal for document management with role hierarchy security for multi-level access to data and documents.
  • Implement integrated email notifications to alert users of new documents and messages from the Portal.
  • Provide authorized users with unique tax documents and establish communication between customers and support.
  • Allow for secure authorization/registration through email invitations and personal validation codes.
  • Use an external Microsoft Azure service for PDF parsing to automatically generate needed records of Accounts, Contacts, and K-1 documents in Dynamics 365.
  • Develop a company-branded style with built-in instructions to guide users through the Portal.