Dynamics 365 Support ServicesDynamics 365 Support Services

Our Microsoft support services cover all aspects, from end-user support, advisory, and continuous improvement to troubleshooting and incident management.

What Dynamics 365 CRM Support Includes

We provide you with continuous D365 system health checks to detect and resolve issues proactively, ensuring uninterrupted business operations. We assist you with user issues and incidents, system configuration and customization, MS updates, overall performance management, and much more.

Ongoing Dynamics 365 optimization

Workflow optimization and automation, customization, and integration improvement

Dynamics 365 Maintenance Services

Continuous performance tuning, system monitoring and health checks, improvement planning, and preventive care

Professional Dynamics 365 support

Incident management and troubleshooting, data issues resolution, Power Platform support, configuration support, license management, strategic guidance, and cloud adoption

Microsoft update monitoring

Patch management, scheduling and deployment update, post-deployment validation, security updates, change and release management, and project documentation updates

Dynamics 365 CE Support Packages

We offer flexible terms tailored to your project’s scale, complexity, and timeline. Below is a short list of our standard customer support team configurations, but it can be adjusted based on your specific project needs.

Minimal resource

Power Platform Developer –
100 hours/month

Basic Team

Power Platform Developer –
145 hours/month
Project Manager Consultant –
70 hours/month

Optimal Team

Dynamics 365 Specialist –
145 hours/month
Power Platform Specialist –
70 hours/month
Consultant –
145 hours/month
QA Engineer –
45 hours/month
Project Manager –
70 hours/month

Dynamics 365 Support Service Process and Methodology

Below is an overview of how our general Microsoft support process works, but it depends on the customer’s specific needs. The key stages include the following:

Discovery stage, with collecting the client's requirements and expectations
Current Dynamics 365 CRM audit
Weaknesses and issue identification
Planning stage, with a detailed project plan creation
Development stage and issue resolution
Workflow optimization
Testing
Deployment of the necessary changes and a custom D365 solution
Ongoing Dynamics 365 maintenance
Microsoft updates management
Improvement planning
Constant system monitoring
Further CRM customization and automation
Cloud and license optimization initiatives

UDS Systems Expertise

Microsoft-certified developers and consultants

Reliable long-term support for different businesses

Reactive and proactive maintenance and updates

Fast response and communication

Related Services

Microsoft Dynamics 365 Application Development Service - UDS Systems Services

D365 / Power Platform Development Services

Start a new Dynamics 365 project or improve the existing functionalities with our Power Platform services. It includes application (web, mobile, custom) and portal development, applying a unique way to extend the capabilities of your Dynamics 365 CRM.

Dynamics 365 CE Quick Start Services

Quickly and efficiently set up your Dynamics 365 CRM with our Quick Start packages for Dynamics 365 Customer Engagement modules! Have your CRM fully operational in 2-4 weeks with all essential features for Sales, Customer Service, and Marketing.

Dynamics 365 CRM Audit - UDS Systems Services

Microsoft Dynamics 365 Audit Service

Conduct an external Microsoft audit of your CRM system to identify weaknesses, compliance gaps, highlight necessary improvements, and improve your workflows. It includes business process audit, technical and solution architecture audit, security, and license audit.

FAQ

Do you have a minimal number of hours for D365 support services?

Yes, our basic D365 support engagement starts at 100 hours per month. We provide proactive system monitoring, timely issue resolution, and ongoing optimization of your Dynamics 365 environment.

How flexible are your Dynamics 365 support packages?

Our support packages are fully flexible and can be tailored to your project scope, system complexity, and business goals. Team composition and monthly hours can be adjusted as your needs change.

Which companies can you support?

Our Microsoft support and maintenance services are especially in demand for enterprises and large corporations, medium-sized businesses, and IT departments of growing companies across all industries. We have proven support cases of long-term cooperation with clients as a Microsoft service provider (Microsoft Solution Partner), supporting projects for 10+ years.

What Microsoft products and technologies do you support?

We support Microsoft 365, Dynamics 365 CE/CRM, Power Platform, Microsoft Azure, Dataverse, Microsoft Copilot Studio, Microsoft AI and Copilot, SharePoint, Outlook, Teams, and more. We also support integrations between systems, third-party connectors, custom extensions, governance frameworks, security and compliance configurations, and ongoing optimization.

Contact Us

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