To achieve the optimal balance between functionality and design during your D365 project, consider the best practices we've developed over the years:

Conduct thorough requirements analysis: Perform a comprehensive analysis of business requirements to ensure that essential functionality is not overlooked or compromised in favor of design enhancements. It helps prioritize features that directly contribute to achieving organizational goals.
Involve end-users: Include end-users in the design process through user feedback sessions and usability testing. Their input can provide valuable insights and help identify areas for improvement.

Iterate and refine: Implement an iterative approach to design and development, allowing for continuous improvement based on user feedback and changing business needs. It ensures that functionality and design evolve together over time.