Microsoft Dynamics 365 is a cloud-based platform that integrates ERP and CRM capabilities to streamline business processes. To take full advantage of this powerful suite of applications, Microsoft offers a certification program that equips professionals with the necessary skills to leverage the platform effectively. 

In response to the growing demand for Microsoft Dynamics experts, this article aims to provide a comprehensive Microsoft Dynamics certification guide and advise you through the Microsoft Dynamics 365 certification process.

Exploring Microsoft Dynamics 365 Certification

Microsoft Dynamics Certification validates and verifies the expertise and understanding of professionals working with Dynamics applications. It is a benchmark for employers to identify individuals with the necessary knowledge to implement, configure, and manage Microsoft Dynamics solutions effectively. Certification enables professionals to showcase their expertise and boost career opportunities in this flourishing industry.

The certifications for Dynamics 365 are categorized into three levels:

  1. Fundamentals
  2. Associate
  3. Expert

The fundamental ones never expire, and the associate and expert ones are only valid for a year. Still, you can renew them for free during the last six months of that year by passing the associated exam on Microsoft Learn. Upon successfully passing, your certification will be automatically extended for one year from expiration.

Microsoft Dynamics 365 certifications cost $165 per exam, except the fundamental level ones, which cost $99.

The Dynamics 365 certification program offers two paths to follow: 

  • Customer Engagement Apps path (CRM)
  • Finance and Operations Apps path (ERP)

Let's discover both.

Dynamics 365 Customer Engagement Apps (CRM)

In the Customer Engagement Apps path, there are five certifications available. These certifications include one fundamentals certification covering the basic concepts and four associate certifications that delve deeper into various aspects of customer engagement apps.

Dynamics 365 Fundamental Certifications:

·        Dynamics 365 Fundamentals (CRM) (MB-910)

Dynamics 365 Associate Certifications:

·        Dynamics 365 Sales Functional Consultant Associate (MB-210)

·        Dynamics 365 Marketing Functional Consultant Associate (MB-220)

·        Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

·        Dynamics 365 Field Service Functional Consultant Associate (MB-240)

Dynamics 365 Finance Operations Apps (ERP)

In the Finance and Operations Apps pathway, there are a total of seven certifications available. These certifications include one fundamentals certification designed to provide a solid understanding of the basics, four associate certifications that delve deeper into specific areas, and two expert certifications that demonstrate advanced knowledge and expertise. Some certificates require two exams.

Dynamics 365 Fundamental Certifications:

·        Dynamics 365 Fundamentals (ERP) (MB-920)

Dynamics 365 Associate Certifications:

·        Dynamics 365 Finance Functional Consultant Associate (MB-300, MB-310)

·        Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-300, MB-330)

·        Dynamics 365: Finance and Operations Apps Developer Associate (MB-300, MB-500)

·        Dynamics 365 Business Central Functional Consultant Associate (MB-800)

Dynamics 365 Expert Certifications:

·        Dynamics 365: Finance and Operations Apps Solution Architect Expert (MB-700)

·        Dynamics 365: Supply Chain Management Functional Consultant Expert (MB-335)

How to Get Microsoft Dynamics 365 Certification

To pursue a Microsoft Dynamics 365 certification, you should have a strong understanding of business processes and familiarity with the Dynamics 365 platform. While specific prerequisites may vary depending on the certification path, having relevant experience and knowledge is generally beneficial.


Microsoft provides detailed exam guides and certification requirements on its official website. You can refer to these resources to understand the skills and knowledge areas covered in each certification exam. In addition, Microsoft provides training courses, practice tests, and study materials to assist individuals in their exam preparation. Microsoft Learn is the starting point for free online content. Microsoft partners offer additional online and onsite training courses, and books and tutorials are available for most certifications. 
Nothing replaces experience, especially at Associate and Expert levels. While the Fundamental level is an entry point to certification that doesn't expect any prior understanding, exams for Associate and Expert levels are better taken if you have experience in the role and technology of the subject. 
Achieving optimal exam preparation entails devising a comprehensive study schedule, leveraging educational resources, and engaging in thorough practice using sample questions. Time management and understanding the question patterns are crucial during the exam. We recommend replicating exam conditions when taking practice tests to become acquainted with the format and enhance time management abilities.

Taking the Exams

You must register through the Microsoft Learning portal to take a Microsoft Dynamics 365 certification exam. The portal provides information about available exams, schedules, and exam centers. We recommend carefully reviewing the exam details, including the format, duration, and passing score, to prepare for the exam adequately.

You have two options for taking the exam: at a proctored center or in the comfort of your home or office. If you choose the latter, you only need a webcam and a reliable internet connection. However, it's important to note that you must have a clean desk with only your laptop and mouse present (no pens, paper, smartphone, food, or drinks are allowed). Find a quiet area to sit in, close the door, and ensure that no one enters the room while you're taking the exam, as any interference may invalidate your exam. Also, you must install a software application to connect to the exam provider and verify your identity using an accepted form of identification.

Get enough rest before the exam and stay calm during the test. Read the questions carefully, manage your time effectively, and eliminate incorrect options to increase your chances of success. Remember that preparation and dedication are key to passing any certification exam. 

Good luck with your Microsoft Dynamics 365 exam!


Microsoft Dynamics Certification is essential for your development and opens the path to the Microsoft Dynamics ecosystem. It demonstrates expertise in Dynamics 365 applications and shows dedication to professional growth. By staying updated and embracing certification, you can become a knowledgeable and capable professional in the field. This unlocks new prospects and allows you to contribute to digital transformations in your organization. 

If you need assistance or training on your way to Microsoft certification, we are here to support and help. Please do not hesitate to contact us.