In the rapidly evolving business world, seamlessly integrating diverse software applications is vital for maximizing productivity and efficiency. Dynamics 365 App for Outlook stands out as an influential integration between Microsoft Dynamics 365 and Microsoft Outlook, providing users with a seamless experience and direct access to their Dynamics 365 data within the Outlook platform. This article explores the extensive range of features and benefits offered by Dynamics 365 App for Outlook, focusing on its exceptional integration capabilities with Outlook and its advanced email tracking capabilities. Explore how this integration can revolutionize your data management and collaboration processes and learn the practical steps for implementing and configuring Dynamics 365 App for Outlook.

What is Dynamics 365 App for Outlook

Dynamics 365 App for Outlook is an add-in for Microsoft Outlook, seamlessly connecting it with the Dynamics 365 ecosystem. This integration aims to give you direct access to Dynamics 365 data within the familiar Outlook interface. Combining these powerful tools allows you to streamline your workflow and enhance productivity.

Key Features and Functionality

Dynamics 365 App for Outlook offers a range of essential features and functionalities that facilitate efficient data management and collaboration. Here are some notable capabilities:

1.    Link and Track:

  • Link and track an email or appointment to a specific record in Dataverse.
  • Track an email or appointment without linking it to a specific record.

2.    Organizational Interactions:

  • Track appointments from another person in your organization.
  • Use delegate access.

3.    Tracking Specific Items:

  • Track contacts.
  • Track tasks.

4.    Creation and Addition:

  • Create a new contact, lead, or account.
  • Add a phone call, appointment, or task activity.
  • Use the assistant to gain insights.
  • Add an email template.

5.    Email Enhancements:

  • Add sales literature or a knowledge base article to an email.
  • Track S/MIME signed emails.

Benefits and Use Cases

Integrating Dynamics 365 and Outlook through Dynamics 365 App for Outlook offers several benefits:

•    Associate email communications, gatherings, and scheduled events with a specific record in Dataverse. This means connecting an email to a particular account, opportunity, or incident.
•    See details within an email, gathering, or scheduled event framework.
•    Ensure your contacts and relevant data are consistent between Exchange and Dataverse.
•    Incorporate email patterns, informational articles, and sales materials when drafting an email or organizing a meet-up.

Implementation of Dynamics 365 App for Outlook


1.    Set up server-side synchronization: Ensure incoming email is synchronized.
2.    OAuth requirement: The Dynamics 365 App for Outlook uses Exchange Web Services (EWS), which requires OAuth to be enabled on Microsoft Exchange.
3.    Windows clients: Internet Explorer 11 should be installed and enabled.
4.    System requirements: Ensure all system requirements are met.

Step-by-Step Installation:

1.    Set the default synchronization method:

  • Navigate: Settings > Advanced Settings > Administration > System Settings.
  • On the Email tab, choose 'Server-Side Synchronization'.

2.    Test email configuration and enable mailboxes:

  • Navigate: Settings > Advanced Settings > Email Configuration > Mailboxes.
  • Choose the desired mailboxes > APPROVE EMAIL > OK.
  • After approval, click TEST & ENABLE MAILBOX > OK.
  • Wait for the system to process.

3.    Verify configuration:

  • Open the mailbox tested previously.
  • If setup is successful, the Test Results section will show 'Success'.

4.    Provide security role access:

  • Ensure users have the "Dynamics 365 App for Outlook User" security role.
  • Assign additional privileges based on users’ roles.
  • Navigate: Settings > Advanced Settings > Security > Users.
  • Select desired users and assign the appropriate roles.

5.    Install App for Outlook:

  • Note: Administrators can get the App for Outlook solution from Microsoft AppSource.
  • Navigate: Settings > Advanced Settings > Dynamics 365 App for Outlook.
  • Several deployment options:

o    Option 1: Auto-add App for Outlook to all eligible users.
o    Option 2: Deploy to users who are set up correctly.
o    Option 3: Push the app to specific users.

  • The app will appear in the Outlook ribbon for the added users.


Limitations and Considerations

•    The latest release Dynamics 365 App for Outlook is compatible with various Dynamics 365 customer engagement apps, Dynamics 365 Customer Engagement (on-premises) version 9, and Microsoft Dataverse. 
•    On Windows 10 (version 1903+) and specific Outlook versions, it operates with the Edge browser; otherwise, it uses Internet Explorer. 
•    The app doesn't work with Microsoft 365 shared mailboxes, setups with Dynamics 365 and Microsoft 365 in separate tenants, or on the outdated Windows 7.


Dynamics 365 App for Outlook integrates the strengths of both platforms, enhancing workflows and productivity. This add-in connects Dynamics 365 data to Outlook, offering email tracking, organizational interactions, and collaboration tools. It ensures consistent data management, tying communications to specific Dataverse entries. In an era of valuing tool integration, it's an essential solution for maximizing the power of both systems.