Microsoft Dynamics 365 offers a range of integrated modules and applications tailored to the needs of various industries and businesses of varied sizes. However, when considering implementing such a solution, one important question arises: How much does Microsoft Dynamics 365 cost?

In this article, we will explore the factors that influence the cost of Dynamics 365 and provide an overview of the pricing structure.

Dynamics 365 Pricing Model

There are two main types of licensing under a subscription model:

  1. Assigned licenses: These include user licenses and device licenses.
    • User licenses allow a named user to access Dynamics 365, regardless of device.
    • Device licenses allow access from specific devices using assigned or shared logins.
  2. Unassigned licenses: These provide access to features or services at the tenant level without being tied to a specific user or device. They provide choices such as comprehensive application accessibility, inter-application accessibility, and extra storage capacity. It is important to note that administrators do not need licenses to configure and administer Dynamics 365 applications.

Assigned licenses, such as Enterprise and Professional licenses, come in different levels to cater to various user needs. Full user access licenses are for those who require comprehensive functionality, while additional user access licenses are designed for users with more limited requirements. There are also specific licenses for Human Resources, Operations, Team Members, and Business Central deployments.

Unassigned licenses cover full application access, cross-application access, and capacity licenses, providing flexibility in accessing Dynamics 365 applications and resources at the tenant level.
To sum up, the licensing model of Dynamics 365 provides a variety of choices to cater to the unique requirements of different organizations and users.

Factors Influencing the Cost of Dynamics 365

Numerous factors can influence the pricing for Dynamics 365. The count of users and the precise features needed are vital determinants. As businesses scale and more users need access to the system, the licensing costs will increase accordingly. Similarly, additional functionalities or modules beyond the standard offering may come at an extra cost.

Customization is another factor to consider. It can impact the overall cost if your business requires extensive customization to align the software with unique processes or industry-specific needs. Keep in mind that while customization can enhance the system's effectiveness, it may also require additional resources or consulting services.

It is also important to consider any additional costs associated with Dynamics 365. These may include data storage fees, integration costs for connecting Dynamics 365 with other systems, or the purchase of add-ons for specialized functionalities. Implementation costs can be significant, including system configuration, data migration, and training. Depending on your business's complexity and requirements, you might need to allocate resources or engage external consultants to ensure a smooth transition.

Also, consider the ongoing fees for maintenance and support. Microsoft typically offers support options through its own support channels or certified partners, but these services may involve additional costs.

Pricing Examples and Packages

Let's consider some pricing scenarios for different Dynamics 365 editions to provide a general idea of the cost. Please note that these are approximate ranges, and the actual pricing may vary:

•    Dynamics 365 Business Central: Pricing typically starts at around $40-100 per user per month, depending on the licensing model and functionality requirements.
•    Dynamics 365 Sales: Pricing ranges from approximately $65-162 per user per month, with options for additional add-ons and capabilities.
•    Dynamics 365 Customer Service: Prices generally start at around $50-95 per user per month, depending on the licensing model and feature set.

Microsoft also offers various packages or bundles that combine multiple applications at a discounted price. These packages cater to specific industries or business needs and can provide cost savings compared to purchasing each application separately.
Microsoft offers different options, including monthly or annual subscriptions. Choosing the most suitable licensing model depends on your business needs, budget, and desired level of flexibility.

In order not to get lost in the calculations and all the nuances, you can use a convenient tool UDS License Calculator that will help you make an approximate calculation of all the necessary licenses, considering your needs.


The precise pricing for Microsoft Dynamics 365 is contingent upon several elements, including the version, user count, necessary features, personalization requirements, and potential extra fees. While the expenditure can fluctuate, it is crucial to weigh the enduring worth and return on investment that Dynamics 365 can deliver.

Consulting with Microsoft or its certified associates is advisable for a tailored pricing assessment that caters to your unique business needs.
Microsoft's partner network is crucial in assisting businesses with licensing guidance and providing customized solutions. They can assess your requirements, provide detailed pricing estimates, guide you in making an informed decision, and unlock the full potential of Microsoft Dynamics 365 for your organization.

As a certified Microsoft partner, we are here to assist you with any queries regarding licenses or discounts. Please don't hesitate to reach out to us.