Predictive Maintenance
It will allow you to use time series historical and failure data to predict the future potential run-out of equipment, foresee problems in advance, and optimize maintenance scheduling.
Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service
Implement innovative customizations for your Field Service to adjust its reliable integration with other modules and maintain a solid connection with your field technicians and customers.
Adjust Field Service's reliable integration with other modules and maintain a solid connection with your field technicians and customers.
Why Field Service
Easier for technicians – better for customer experience.
Work orders, scheduling and dispatch, Copilot and Internet of Things (IoT), and other effective Microsoft technologies help businesses manage work at client locations better and faster. The UDS team of professionals has experience assigning and routing technicians who perform different services and maintenance works, providing support and customer asset management, and reusing some standard entities for rental functionality implementation.
Benefits
Personalized Customer Experience
Easy Field Operations Management
Storing Data in One Place
Technical Support Team
Personalized Customer Experience
Easy Field Operations Management
Storing Data in One Place
Technical Support Team
Dynamics 365 Field Service Basic Capabilities
Work Order Management
This capability will help you organize and manage loads of work orders simultaneously to guarantee they are addressed quickly and effectively.
Scheduling & Dispatch
Scheduling will comprise planning and organizing tasks or resources based on availability and demand, and dispatching will involve the actual resources’ allocation and mobilization.
Resource Management
This ability will assist in planning, scheduling, and allocating resources, like people, money, and technology within a project.
Case Management
This feature will allow assessing, planning, implementing, and monitoring the options and services required to meet the clients' needs.
Routing, Maps Integration
With this capability, it will be fast and easy to connect your origin and destination with accurate location data, calculate the best route, and specify the conditions on the route.
Asset Management
It will help you balance, maintain, operate, upgrade, and dispose of assets most cost-effectively, including costs, risks, and performance attributes.
Inventory Management
Inventory Management will give you a hand in storing, ordering, and selling products and services, and running different supplies and processes.
Mobile Field Service
This app will let your field service technicians remotely access customers, products, service requests, and tasks-related information.
D365 Field Service Advanced Capabilities
Remote Assistance
Remote Assistance will allow technicians and remote co-workers to observe and operate the user's appliance as if they were an admin.
IoT and AR
They will help to create a powerful ecosystem where information, devices, and experiences are connected, and users interact with their environment in real time.
SLAs and Service Agreements
These abilities will assist you in making an agreement between a service provider and a customer.
Copilot
Copilot will give you an opportunity to optimize your workflows and help your customers get quick advice, feedback, and clear answers.
Field Service Integrations
We will help you successfully integrate Microsoft Dynamics 365 Field Service with your other business apps to optimize your field service operations and information management based on productive Field Service functionality development.
1
Portals
B2B and B2C portals will extend the potential of your CRM, effectively facilitating the exchange of services, products, and information.
2
ERP
This software system will help you automate and manage core business processes for optimal performance.
3
Dynamics 365 Customer Service
This app will give your service agents valuable capabilities, transform customer service, and increase customer satisfaction.
4
Dynamics 365 Sales
D365 Sales centralized data will improve and reinforce your sales experience, enabling you to collaborate and process the same customer data in real time.
5
Dynamics 365 Customer Insights
Use this application to create personalized, responsive, and connected customer journeys within your sales, marketing, and service departments.
6
Dynamics 365 Supply Chain Management
This application will update your supply chain to refine visibility, improve planning, uplift procurement, and optimize implementation.
7
Power BI
This app will equip you with Business Analytics, customized Power BI dashboards, and reports.
8
Dynamics 365 Customer Voice
Customer Voice will help you keep track of the customer metrics and operate real-time survey data into customer records, generating actionable insights based on customer feedback.
9
Microsoft Tools
A number of Microsoft 365 useful and powerful tools, like Word, Excel, Teams, Outlook, and many more, from quite simple to complicated, will improve and streamline your workplace.
10
Third-party Tools
Third-party tools or platforms will help you automate your tasks and streamline your operations.
What You Can Get
What If...
... we want to know the approximate cost of the service?
The total cost depends on your business-specific requirements. Book a consultation with our UDS team, and they will estimate the cost of the upcoming project.
... if we want to know what the standard software features of the service are?
They are resource scheduling and dispatching, Work Order and Asset management, mobile access, and analytics.
... we need to connect Field Service with our ERP?
UDS Systems can do it for you. Being a long-term Microsoft Partner, we have sufficient experience in successfully integrating Field Service into ERP and CRM systems.
...we want to get an idea of the final solution before signing the contract?
Request a demo. Our Microsoft Technical and Functional Consultants will show you what you can get after ordering the Field Service development service for your company.
Related services
Contact Us
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