Predictive Maintenance
It will allow you to use time series historical and failure data to predict the future potential run-out of equipment, foresee problems in advance, and optimize maintenance scheduling.
Microsoft Dynamics 365 Field ServiceMicrosoft Dynamics 365 Field Service
Implement innovative customizations for your Field Service to adjust its reliable integration with other modules and maintain a solid connection with your field technicians and customers.
Adjust Field Service's reliable integration with other modules and maintain a solid connection with your field technicians and customers.
Why Field Service
Easier for technicians – better for customer experience.
Work orders, scheduling and dispatch, Copilot and Internet of Things (IoT), and other effective Microsoft technologies help businesses manage work at client locations better and faster. The UDS team of professionals has experience assigning and routing technicians who perform different services and maintenance works, providing support and customer asset management, and reusing some standard entities for rental functionality implementation.
Dynamics 365 Field Service Basic Capabilities
Work Order Management
This capability will help you organize and manage loads of work orders simultaneously to guarantee they are addressed quickly and effectively.
Scheduling & Dispatch
Scheduling will comprise planning and organizing tasks or resources based on availability and demand, and dispatching will involve the actual resources’ allocation and mobilization.
Resource Management
This ability will assist in planning, scheduling, and allocating resources, like people, money, and technology within a project.
Case Management
This feature will allow assessing, planning, implementing, and monitoring the options and services required to meet the clients' needs.
Routing, Maps Integration
With this capability, it will be fast and easy to connect your origin and destination with accurate location data, calculate the best route, and specify the conditions on the route.
Asset Management
It will help you balance, maintain, operate, upgrade, and dispose of assets most cost-effectively, including costs, risks, and performance attributes.
Inventory Management
Inventory Management will give you a hand in storing, ordering, and selling products and services, and running different supplies and processes.
Mobile Field Service
This app will let your field service technicians remotely access customers, products, service requests, and tasks-related information.
D365 Field Service Advanced Capabilities
Remote Assistance
Remote Assistance will allow technicians and remote co-workers to observe and operate the user's appliance as if they were an admin.
IoT and AR
They will help to create a powerful ecosystem where information, devices, and experiences are connected, and users interact with their environment in real time.
SLAs and Service Agreements
These abilities will assist you in making an agreement between a service provider and a customer.
Copilot
Copilot will give you an opportunity to optimize your workflows and help your customers get quick advice, feedback, and clear answers.