Microsoft Dynamics 365 Field ServiceMicrosoft Dynamics 365 Field Service

Implement innovative customizations for your Field Service to adjust its reliable integration with other modules and maintain a solid connection with your field technicians and customers.

Adjust Field Service's reliable integration with other modules and maintain a solid connection with your field technicians and customers.

Configuration of Microsoft Dynamics 365 Field Service

Dynamics 365 Field Service implementation

Why Field Service

Easier for technicians – better for customer experience.

Work orders, scheduling and dispatch, Copilot and Internet of Things (IoT), and other effective Microsoft technologies help businesses manage work at client locations better and faster. The UDS team of professionals has experience assigning and routing technicians who perform different services and maintenance works, providing support and customer asset management, and reusing some standard entities for rental functionality implementation.

Benefits

Personalized Customer Experience

Easy Field Operations Management

Storing Data in One Place

Technical Support Team

Dynamics 365 Field Service Basic Capabilities

Work Order Management

This capability will help you organize and manage loads of work orders simultaneously to guarantee they are addressed quickly and effectively.

Scheduling & Dispatch

Scheduling will comprise planning and organizing tasks or resources based on availability and demand, and dispatching will involve the actual resources’ allocation and mobilization.

Resource Management

This ability will assist in planning, scheduling, and allocating resources, like people, money, and technology within a project.

Case Management

This feature will allow assessing, planning, implementing, and monitoring the options and services required to meet the clients' needs.

Routing, Maps Integration

With this capability, it will be fast and easy to connect your origin and destination with accurate location data, calculate the best route, and specify the conditions on the route.

Asset Management

It will help you balance, maintain, operate, upgrade, and dispose of assets most cost-effectively, including costs, risks, and performance attributes.

Inventory Management

Inventory Management will give you a hand in storing, ordering, and selling products and services, and running different supplies and processes.

Mobile Field Service

This app will let your field service technicians remotely access customers, products, service requests, and tasks-related information.

D365 Field Service Advanced Capabilities

Field Service Integrations

We will help you successfully integrate Microsoft Dynamics 365 Field Service with your other business apps to optimize your field service operations and information management based on productive Field Service functionality development.

Web-based or mobile-enabled B2B and B2C portals will extend the potential of your CRM, effectively facilitating the exchange of services, products, and information and increasing customer engagement and productivity.

This software system will help you automate and manage core business processes for optimal performance.

Field Service Integration with ERP system

This app will give your service agents valuable capabilities to provide end-to-end service management efficiently, transform customer service, and increase customer involvement and satisfaction.

Dynamics 365 Sales centralized data will improve and reinforce your sales experience, enabling your sales team and other employees to collaborate and process the same customer data in real time.

Field Service Integration with Dynamics 365 Sales

Use this application to create personalized, responsive, and connected customer journeys within your sales, marketing, and service departments.

Field Service Integration with Dynamics 365 Customer Insights

This application will update your supply chain to refine visibility, improve planning, uplift procurement, and optimize implementation.

This app will equip you with Business Analytics, customized Power BI dashboards and reports, helping you streamline operations, provide predictive insights, track the key metrics, and make informed data-driven decisions.

Customer Voice will help you keep track of the customer metrics and operate real-time survey data into customer records, generating actionable insights based on customer feedback.

Field Service Integration with Dynamics 365 Customer Voice

A number of Microsoft 365 useful and powerful tools, like Word, Excel, Teams, Outlook, and many more, from quite simple to complicated, will improve and streamline your workplace.

Third-party tools or platforms will help you automate tasks, optimize routes, customize operations, leverage predictive maintenance, enable real-time communication, strengthen productivity, improve customer experience, and manage resources efficiently.

Field Service Integration with Third-party Tools

What You Can Get

D365 Field Service from UDS includes initial scope, customization and post-development services

Dynamics 365 Field Service from UDS includes initial scope, customization and post-development services

What If...

Dynamics 365 Field Service from UDS Systems

... we want to know the approximate cost of the service?

The total cost depends on your business-specific requirements. Book a consultation with our UDS team, and they will estimate the cost of the upcoming project.

... if we want to know what the standard software features of the service are?

They are resource scheduling and dispatching, Work Order and Asset management, mobile access, and analytics.

... we need to connect Field Service with our ERP?

UDS Systems can do it for you. Being a long-term Microsoft Partner, we have sufficient experience in successfully integrating Field Service into ERP and CRM systems.

...we want to get an idea of the final solution before signing the contract?

Request a demo. Our Microsoft Technical and Functional Consultants will show you what you can get after ordering the Field Service development service for your company.