UDS Support

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NOW YOU OWN MICROSOFT CRM ONLINE, BUT YOU STILL NEED TO FIGURE OUT HOW TO:

  • get your business into CRM
  • make end users comfortable and confident within new environment
  • avoid blocks and interruptions during working process caused by technical issues

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Avoid interruptions of critical business processes due to technical issues!

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MS CRM Online Help Desk

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  • Manage and progress your support emails and calls
  • Work with end users to investigate, test and develop solutions and workarounds to resolve issues / requests
  • Issues, activities and solution documentation for each case
  • Communicate the status of issues to end users and management
  • Identify high priority customer issues and escalate to appropriate team members, including management
  • Develop and deliver technical trainings / workshops in specific areas.
  • Develop your personal technical knowledge base

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MS CRM Online Full Support

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  • Access management
  • User profiles and permissions configuration
  • Data import / export
  • Customization: create / show / hide forms or fields
  • Reports, charts and dashboards customization
  • Workflows configuration
  • CRM Processes automation
  • Duplication detection check
  • Product catalogues management
  • Loading performance improving
  • CRM data storage optimization
  • Marketing campaigns administration
  • CRM for Outlook / SharePoint / Office 365 configuration
  • RM for E-Commerce functionality implementation

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Why to choose UDS Support

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You may also check for other services

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