Citizen Services for
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Solution Demo Process


Service Request Dashboard


Provides an overview of incoming and active service requests
Service Request Information Dashboard
Provides a complete view of active service requests that need to be handled, and provides
quick access to themField Repair DashboardProvides the repairmen in the field with a list
of maintenance, repair, and lighting requests that they need to address



Owerview of Work flows


Create a case record if there is a personal injury (Entity: Service Request)
Create an email to send to the police in case of noise complaints
(Entity: Service Request)
Send an email to a resource in case of assignment of a maintenance or repair
request (Entity: Service Request)
Create an email to be sent to the Manager monitoring the request on scheduling
a service date and closing the request (Entity: Service Request)


Court Case Business Process flows

Business Process flows


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