Right from the beginning, the SoftServe was widely considered amongst the most innovative companies in the computer software industry and was among the fastest growing too. Since 1993, SoftServe has accomplished more than 3500 projects for over 100 leading companies all over the world. 4000 professionals from various fields of IT work at SoftServe. The high-speed growth brought forth an unprecedented challenge. The human management was growing beyond the client’s radar. SoftServe lacked a comprehensive CRM system that could ease the internal human management’s responsibilities, such as Workforce Management relations with candidates, employees, and vacancies, current employees, mass notifications for applicants. It was time to get a CRM, but in a market where a tailor made solution makes all the difference, how did SoftServe settle the clutter and zeroed in on Microsoft Dynamics CRM? Let’s take a look at the SoftServe partnership. It is a truly inspiring story of successful CRM solution implementation.
Company Size: 4000 employees
Country or Region: 29 Offices Europe & USA
Head Office: Lviv, Ukraine
Industry: Computer Software
Global technology solutions company that provides software product and application development and services. With United States headquarters in Austin, Texas and European headquarters in Lviv, Ukraine. Since 1993, SoftServe has accomplished more than 3500 projects for over 100 leading companies all over the world. 4000 professionals from various fields of IT work at SoftServe. It is one of the largest software developers in Central and Eastern Europe and the largest outsourced IT company in Ukraine.
Project Dates Attended:
Product and Services:
MS Dynamics CRM 2011, 2013
This UDS Workforce Solution offering is a unique and powerful Workforce module that combines industry knowhow and best practices with advanced Dynamics CRM knowledge and expertiseKirill Mikhaltsov
SoftServe is the largest global IT company with Ukrainian roots specializing in software development and consultancy services. Since 1993 they’ve been partnering with organizations from start-ups to large enterprises to help them accelerate growth and innovation, transform operational efficiency, and deliver new products to market.
To achieve it they’ve built a 4,000 strong team of the brightest, most enquiring minds in the industry, and they form close, collaborative relationships with our clients so they can really understand their needs and deliver intuitive software that exceeds their expectations.
UDS Workforce Management module allows to recruit the team quickly, track and manage the best applicants for each open position. The solution enables SoftServe to build and manage complex relationships with potential candidates, identify candidates through multi-level searches and engage with them to build a reserve of potential recruits. UDS Workforce Solution for Dynamics CRM enables to SoftServe to complete wide range of activities:
- Manage candidates with communication tools
- Uploading resumes and pictures
- Manage career details and experience
- Manage language specification for potential placement
- Store documents that relevant to the candidate
- Full candidate communication history
2. Management Vacancy Lifecycle
With UDS Workforce Solution SoftServe can create and define candidate vacancy and manage these vacancies through the entire recruitment lifecycle as well as set up expiry dates. UDS Workforce Solution also offers the opportunity to record job vacancy data associated with candidates.
By providing overview information on the candidate vacancy, recruiting the team of SoftServe can operate more effectively and efficiently, saving time and money for the organization.
3. Monitor all stages of the recruitment process
Managing the entire recruitment process with UDS Workforce Solution enables SoftServe to match a candidate to vacancies, measure the adaptability of candidates by analyzing candidate resume using different criteria’s such as skills, education, professional experience and more, combined candidate search using different filters, search candidate using keywords etc.
Furthermore, SoftServe can track and record any activity that takes place in respect of the vacancy and the candidate. A complete view of the requirements process displaying by graphical dashboards views with filtering capability allows viewing details more quickly.
Maintaining candidate and vacancy database with the ability to match vacancies to candidates allows SoftServe to manage the entire process of locating candidates in one place – Workforce module.
Reduce recruitment costs. Improves the time to recruit. Complete, integrated and easy to use. Effectively generating candidates. Candidates & Vacancy management. Integrated with core CRM processes. Reduced administration
One of the key benefits of implementing the UDS Workforce Solution for Dynamics CRM is the automation and integration Dynamics Platform which brings all the platform advantages such as reporting, dashboards, flexible customization, excel and pivot generation in real time, etc.
The UDS Workforce Solution for Dynamics CRM is built on a strong security model that gives SoftServe employees access only to the vacancies that they are assigned to, rules and policies can be set to hide private employee information only to the relevant personnel.
Giving company the means to identify the top candidate. It streamlines and standardizes the interviewing process and enables equitable treatment for all candidates and hires. Making it easy to maintain information regarding skills, work history, education, and more, with query tool that enable SoftServe to match candidates with the criteria for open positions
Manage the entire recruitment process. Enhances candidate experience. Manage all the attached documents for candidate / employee record. Displaying candidate profile from Facebook and LinkedIn. Search candidate by specific keywords. Building a talent pool of candidates. Create and manage job vacancies. International mobility for a job
Offering CRM functionality as an extension of Microsoft Office Outlook, SoftServe can manage e-mails, appointments, tasks and contacts from a single business application. In conjunction with the Recruitment module, SoftServe can manage their job vacancies and profiles all from within one place and ensure the recruitment lifecycles are as short as possible.