2 Steps to Organize All Texts Necessary for Internal Use by Employees - Reference Library in Dynamics 365

1st step: Create a Dynamics 365 KnowledgeArticle entity.

Now access to the library is available right from the Dynamics 365 general menu! You can rename this menu item as you like: ‘Tips’, ‘Instructions’. The main thing is that it should reflect the purpose of the information.

2nd step: Customize this entity according to your needs.

First, set the required fields for each item in the future list of articles: Author, Title, Text, Category, and Uploading files. Keep in mind that you can upload PNG, and JPEG files right into the article body. At the same time, you can upload PDF, DOC, and XLS files via SharePoint.
Then set up a search within an entity by these fields. Plus, you can organize the search for articles alphabetically, as in the actual library.
To track the most read materials, provide a rating of publications by the number of views.

Knowledge Management in Dynamics 365

For even more convenience, enable access for users to the knowledge base from other entities. Add the tab ‘Knowledge Articles’ to the list of tabs for the desired entry. It will allow opening the list of articles, for example, to look through a particular case or contract.

Library with knowledge articles

Each added article goes through the ‘Author — Preview — Postin‘ sequence. All materials remain as a draft until they get posted. You can make drafts visible to all users but limit access to make changes or not (optionally).

Knowledge Articles in CRM - different access to Formatting

It is also worth noting that there are ample opportunities for formatting articles.