In CRM on Case form, we have the attachment section with pdf file in German. To process the case, we need to translate it into English (or any other language).

Click on drop-down menu for the file and choose Translate.

Integration: Dynamics 365 and Translation Platform - case form in CRM

On this popup select source language - German, for example.

There are different translation types: standard (machine) or pro (human).

Integration: Dynamics 365 and Translation Platform - translation types: standard (machine) or pro (human)

Click Get price button to request the price for the translation. The price for translation will be displayed in real-time in a few seconds. If you select the standard type of translation, you will see that it is cheaper.

Save and send the file for translation. You can always check the status of the translation: Unknown – default – available (means that translation is ready but not approved) – approved (means that the translation process is finished).

The translated file will get available right from the system.

Integration: Dynamics 365 and Translation Platform - translation types: standard (machine) or pro (human)

Bingo! The file is successfully translated from German into English, and attached to the same case as the source one as requested.

It is simple, user-friendly, and very effective. No need to carry lots of activities and waste time. We would like to know if this video is useful and interesting for you. Share with us your thoughts and ideas.

If there is something you would like to know about this solution, contact us to learn more.