As you have already heard, this November MS Dynamics CRM has evolved into MS Dynamics 365. You might be wondering on how will this evolution affect your CRM, what’s new and how Dynamics 365 is licensed.

If you are a MS Dynamics CRM on premise user, you don’t have to do anything if you don’t want to, just keep running your good old CRM. Otherwise, you can upgrade to Dynamics 365 now and take an boost up your business productivity.

If you are CRM Online user, it’s a little bit more complicated for you:

  • You can use CRM Online until your current agreement is alive (usually they renew annually).
  • You can add any MS Dynamics 365 add-ons or plugins to your CRM Online anytime.
  • CRM Online will work the same as before and all supported plugins, interactions will keep working and available, except the fact that from the date of 1st November 2016 all new customer registrations will be activated as MS Dynamics 365.
  • After subscription expiration, transition to Dynamics 365 will be required.
  • Customers will have to select Dynamics 365 Enterprise Plan 1 or Plan 1 business apps, while current CRM Online will be removed from subscription pricelist.
  • Migrate to Dynamics 365 with discounted transitional pricing for CRM Online users with no data or money lost

Dynamics 365 Licensing

What’s new for Dynamics CRM Online users?

Simplified Licensing. Only two types of licensing (FULL and LIGHT) instead of four.
Big Cloud Storage Twice bigger: 10 GB instead of 5 GB in CRM Online. Can be increased by 5GB per 20 Dynamics full licences.
Non-Production Licence Test your updates separately from original live system ( For customers with more than 25 users)
Social Engagement Available for all subscribers.
Web Portal Deploy one of four available templates (customers, partners, communities, employees), no additional payments required.
Voice of the customer Powerful surveys, customer feedback, analytics at no additional cost.
Device Licensing Secure licensing on a names user basis allows to create your own scenarios.

Dynamics 365 offers tailor made licencing to fit your business needs with the benefit of lowered costs.

Edition Types

As always, MS Dynamics 365 is available in editions: Business and Enterprise. Business Edition works only Not On-Premises (in Cloud) for 300 users maximum and includes MS Dynamics Financials. Enterprise edition is available both On-Premises and in the Cloud ( can be combined on a dual user rights).

Within Business and Enterprise editions you can purchase two types of MS Dynamics 365 licenses: Team Members (Light) and Full.


Licensing Types

Team Members license

Team Member Subscription License comes at much lower cost for users with light access to CRM. These users most likely won’t be using it on a daily basis. Team Members can get access to Accounts, Contacts, Activities, Notes, some Time & Expense entities.

Full license

Full license gives full access and comes in two types: Per-App and Per-Plan. In Per-App you can purchase desired components of Dynamics 365, e.g. if you need only sales or customer service etc.

In Per-Plan license Microsoft offers you a bundeled offer on the subscription basis. Some Per-Plan Enterprise licenses are available in Tiered editions. Contact us to get more details on tiered pricing.

Now let’s take a look on MS Dynamics 365 Plans:

Plan 1

You can get all Business Apps, except Operations in Plan 1.

Plan 2

All Business Apps with Operations are available in Plan 2.

Subscription License Types for CRM Online Enterprise edition

As much as you know, CRM Online Enterprise includes: MS Dynamics Marketing, full Social Engagement, Voice of the Customer. New MS Dynamics 365 Plan 1 offers all listed apps with Marketing withdrawn from sale. Marketing app will be available in Spring 2017, until then it can be replaced with individual Sales or Customer Service apps.

Non-Dynamics CRM users

Microsoft offers a “20% Switcher” discount to all new customers, which switch from SAP, Salesforce, Oracle to brand new Dynamics 365. Contact us to know more about the switch discount.

New MS Dynamics 365 works with its key features Common Data Model, Flow and PowerApps. Common Data Model or CMD allows to standardize, build and match custom entities between CRM and ERP. MS Flow helps to share data quickly and easily. And PowerApps helps to connect with existing apps, like SharePoint, Facebook, Dropbox, Twitter, MailChimp, Salesforce, Facebook (and more) or create own apps without writing a line of code.

Note: UDS Consulting provides high quality Microsoft Dynamics CRM & Dynamics 365 solutions, starting from CRM Online Customization and up to long-term On-Premise Projects with Agile methodology, industry modifications, multiple system integrations for EU, AU and US based companies.